In the realm of Lean Six Sigma, analyzing customer needs is paramount. To achieve this, a powerful tool emerges: the Critical to Quality (CTQ) Tree. This graphical representation deconstructs complex processes into smaller, controllable elements. The CTQ Tree emphasizes those characteristics that are absolutely vital to customer satisfaction, servi

In today's dynamic market landscape, understanding your customers' needs and desires is paramount for success. Extracting customer feedback provides invaluable insights into their perceptions, preferences, and pain points. This step-by-step guide will empower you to effectively tap into the voice of your customers and leverage it to drive business